FAQ

Below are some frequently asked questions to help provide you with the best customer experience. Your feedback is greatly appreciated.

Q: Where do you ship from?

A: Our partnered warehouses and factories are located in the US and China. Orders may be shipped separately if multiple items are ordered as different factories specialize in different areas of manufacturing.

Q: How long will it take for my items to arrive?

A: Orders typically take 7-30 business days to arrive. Shipping times may vary depending on the product and shipping location.

Q: How long will it take to receive a tracking number?

A: Tracking numbers are usually sent within 2-5 business days.

Q: Can I place an order from any country?

A: Yes, we ship worldwide.

Q: In which currency will I be charged?

A: All orders are processed in USD, and the exchange rate will be current at the time of checkout.

Q: Will I receive a confirmation number when I place my order?

A: Yes, all customers will receive an order number after placing their orders. If you do not receive one within 24 hours, please contact us.

Q: What payment methods are accepted?

A: We accept all major credit cards (Visa, Mastercard, Discover, Amex) and PayPal.

Q: Is checkout on this site safe and secure?

A: Yes, all purchases on our site are safe and secure.

Q: Will my email address be sold if I provide it?

A: No, we do not sell customer information. Emails are used for follow-up and to send newsletters about promotions and coupon discounts.

Q: Will I have to pay customs fees?

A: For most countries, customs fees are not required, but it depends on your location and the number of items ordered.